01
Introduction
MIH HEALTHCARE LIMITED trades as ‘ 365 Group Care’ due to the nature that we offer care 24 hours a day , 7 days a week, 365 days a year. The MIH comes from the belief installed in the company directors long time working belief in ‘ making it happen ‘ , to asses a situation and develop a strategy to make a situation move forward in the best interest of the individual needing support. MIH healthcare offers a wealth of personal and functional care and associated domestic services to meet the needs of dependent individuals in need of support; these may include older people, those with a disability and people who need assistance due to illness to continue living in their own homes and community.
02
The Aims and Objectives of the Company
Person centered care forms the core of the service we provide here at MIH healthcare, and our staff are committed to meeting our aims and objectives: To deliver a service of the highest quality that will improve and sustain the client’s overall quality of life. To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion, while respecting client’s right to independence, privacy, dignity, fulfilment, and the rights to make informed choices. To match the nominated Care Worker as closely as possible with the client, and respecting the need to change the Care Worker in the event of subsequent non -compatibility.
03
The Nature of Services Provided
Service provision is based on operational values and principles of care. At MIH healthcare we have trained staff who meet service users, prior to commencing service, to agree the care needs requirements and assess each individual before service is offered including aspects such as when the service will begin and the times, frequency and duration of care to be provided.
04
Values and Principles of Care
MIH healthcare believes that, for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users. The Service Values are as follows: Privacy, Confidentiality, Dignity, Communication, Independence, Risk Taking, Fulfillment, Rights, Choice and Carer Support.
05
Corporate Statement of Good Practice
The philosophy of the Company is to reflect and promote values that focus upon the individual as being at the centre of Care Service planning and Service delivery. Every person is an individual. However, the value principles remain constant and will provide a sound foundation for the provision of care to all, regardless of personal circumstances and in accordance with the Company’s Equal Opportunities Policy.
06
Quality Assurance
MIH healthcare is committed to ensuring that services continue to meet the user’s needs. Our Quality Assurance starts with the recruitment of the best carers possible and continues with systematic and ongoing monitoring of their performance. Delivering a consistent high quality service is our priority. The service will be audited and evaluated against the National Minimum Standards, and against our service outcomes.
07
The Name and Address of the Registered Provider and of any Registered Manager
MIH healthcare limited, 339 Two mile hill, Kingswood, Bristol. Telephone: 0117 428 1065. http://www.365groupcare.com. E-mail: info@365groupcare.com. The Responsible individual is Clive Moore.
08
The Relevant Qualifications and Experience of the Registered Provider and any Registered Manager
The Responsible individual/Registered Manager is Clive Moore who is the Company Director and has 26 years experience within the health and social care setting, covering all aspects of care work, business management, recruitment, administration, care management and policies & procedures. Level 5 Extended Diploma in Management for Health and Social Care. Higher National Diploma in Social care (NVQ Level 5). British institute in learning disabilities NVQ Level 3. NVQ Level 2 in Direct Care. Skills for Care Common Induction. PTLLS teaching qualification.
09
The Range of Qualifications of the Domiciliary Care Workers Supplied by the Company
The Company retains a complete record of all qualifications, credentials and experience gained for each staff member. Care Workers are required to have, as a minimum: Moving & Handling, Health & Safety, Basic Food Hygiene, Administration of Medication, Basic Infection control, Abuse Awareness, Principles of care, Service users Needs, Role of the Care Worker and Skills for Care Common Induction.
10
Complaints, Concerns, Comments & Compliments
Compliments are positive input regarding aspects of the Care Service. Comments are positive, but possible scope for improvement. Concerns are negative feedback where action may be required. Complaints are serious concerns requiring formal action. There is a formal process for the management and handling of complaints from Service Users, with appropriate investigation and a timely response.
11
Complaint Procedure
If possible the problem should be discussed with the person providing the service. If you feel unable to discuss the problem or they are unable to solve it then you should contact MIH healthcare limited’s Registered Manager. We will acknowledge a written complaint within one week and write within a further three weeks with details of findings and action taken. The Company Director will review all complaints received and outcomes to ensure a satisfactory conclusion.
